Last updated: 6 September 2026
Order cancellation
You may request cancellation before the order is dispatched by calling or messaging +91 9747132465, or emailing bodhihairoil@gmail.com. Please include your order ID and registered phone number. An order cannot normally be cancelled after dispatch.
Damaged, defective or incorrect products
If you receive a damaged, leaking, defective or incorrect product, contact us within 48 hours of delivery. Send the order ID and clear photos or video of the outer package, shipping label and product. After verification, we will arrange a suitable replacement or refund.
Return eligibility
For hygiene and product-safety reasons, opened or used hair oil cannot be returned merely because of a change of mind. This restriction does not apply when we verify that the product was damaged, defective or incorrectly supplied.
Refund processing
Approved prepaid refunds will be sent to the original payment method. We normally initiate an approved refund within 5–7 business days; your bank or payment provider may take additional time to reflect it. For an approved Cash on Delivery refund, we will request suitable bank or UPI details from the customer.
Non-delivery or failed payment
If money is debited but the order is not confirmed, contact us with the payment reference. We will check the payment status and either confirm the order or assist with the applicable reversal/refund process. For non-delivery, please contact us so we can verify the courier status.
Contact
Hishopie Naturals · Wayanad, Kerala — 673592
Phone/WhatsApp: +91 9747132465
Email: bodhihairoil@gmail.com