Last updated: 18 September 2026
Information we collect
When you place an order or contact us, we may collect your name, phone number, email address, delivery address, PIN code, selected product, quantity, payment method, payment status and order-related communications. Basic technical information may also be processed to keep the website secure and functional.
How we use information
- To create, verify, process and deliver your order.
- To communicate payment, dispatch, delivery and support updates.
- To prevent fraud, resolve disputes and maintain business records.
- To comply with applicable legal and regulatory requirements.
Voice assistant
If you choose to start a voice conversation and grant microphone access, your speech is sent directly from your browser to OpenAI to generate spoken answers. The assistant can make mistakes; please confirm important order, delivery or health information with our team. We do not save a recording of the conversation in our order database. We use a hashed technical identifier to limit misuse of voice sessions. OpenAI processes this information under its own service and privacy terms. You can stop the conversation at any time using End call.
Payments
Online payments are handled by Cashfree or the payment provider displayed at checkout. Payment providers process information under their own privacy and security terms. Hishopie Naturals does not store your complete card number, CVV or UPI PIN.
Sharing of information
We may share only the information necessary to fulfil an order with payment processors, delivery partners, website and communication service providers, and authorities where required by law. We do not sell customer personal information.
Retention and security
We retain order and support records only as reasonably needed for fulfilment, accounting, customer service, dispute resolution and legal obligations. We use reasonable safeguards, but no online service can guarantee absolute security.
Your choices
You may ask us to correct inaccurate contact or delivery information, subject to order status and legal record-keeping requirements. To make a privacy request, contact us using the details below.
Contact
Hishopie Naturals · Wayanad, Kerala — 673592
Phone/WhatsApp: +91 9747132465
Email: bodhihairoil@gmail.com